FAQ

What happens if my credit card payment is declined on the date of charge?

If your account is currently active and the payment for your renewal is declined, your account will be placed in a expired state. Our system will automatically continue attempting to charge your card to collect payment. In order to stop the billing attempts, you must cancel the account before the payment is successfully processed.

When will I be charged for my subscription?

Monthly Subscription- you will be billed for your first box the day that you subscribe to Stacked Box. Your next payment will automatically be scheduled for the 1st day of each following month, per your subscription term.  3, 6, & 12 Month Subscriptions- you will be billed for your planned term upfront. Your next payment will automatically be scheduled for the 1st day of the month AFTER your term has finished.

What products will my Stacked Box contain?

Every month you’ll get a different mix of 4-6 items from well-known, popular, up-and-coming brands including workout apparel, supplements, equipment, accessories, healthy snacks, education and other surprises. Our experts carefully select each item based on current and emerging trends, so you’re always in the know about the hottest fitness gear.

My account is cancelled/expired. Will I still receive my replacement item?

While we normally send replacement items in your next box, if you cancel your account you will receive your replacement item in separate packaging the following month.

Do you ship internationally?

All the time! We can ship to most countries. Just select your country at checkout and proceed as normal.

Where can I find my tracking information?

Each month, you will receive your tracking number by email within 48-72 business hours from the moment your box ships out of our facilities, normally between the 15th & 20th. Due to processing times, you may receive a tracking number on different days each month.
Although tracking information will always contain the most accurate delivery timeframes, please allow a couple of business days for your tracking information to update after you’ve received your tracking email.

How can I change the address on my account?

To update your address, please follow the instructions below:
Step 1: Log into your athlete profile.
Step 2: Click “Edit” under the shipping address section
Step 3: Enter your new address information and click “Save”
Step 4: Then click “Edit” on your subscription.
Step 5: Select the new shipping address from the drop down options
Step 6: Click “Change”
Your box will ship to the address that is set as your shipping address as of the 1st of the month. Please remember to update your address before the 1st of the month to ensure your box is shipped to the correct address.

How do I change my subscription term?

To change your subscription term, please follow the instructions below:
– Log into your athlete profile
– Click “edit” under your subscription
– Choose the subscription term that you would prefer in the “CHOOSE A NEW SUBSCRIPTION TERM” box
– Click “Change” to save your changes
The change will be applied on your next renewal date; be sure to change your subscription term prior to being billed.

Do you offer refunds?

Once you have been billed for a new subscription activation or a subscription renewed we are not able to offer a refund, return, or exchange.

What is your return policy?

No returns, exchanges or refunds. If you receive a damaged item, please send us an email within 14 days of receiving your box with photos of the damage alongside the shipping label on your box. Both items must be photographed together, in the same picture. Please don’t black out the name and address.
If you’re missing your box, please send us an email with your best shipping address within 30 days of your box being reported as delivered. You are only allowed one replacement per calendar year for a box marked as delivered. We are unable to offer a replacement for a box when the tracking information is no longer available by FedEx/USPS/DHL. Replacement boxes ship out within 5-10 business days from the date they are processed; remember, business days don’t include weekends or holidays. You’ll receive an email with your tracking number once your box is on its way to you.